Shipping & returns.

All orders are processed within 2–4 business days (excluding weekends and holidays).

Because our products are made in small batches to preserve freshness and quality, processing times may be slightly longer during restocks, new releases, or sales events.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping costs are calculated at checkout based on your location and package weight. We currently ship within the United States and to the US Virgin Islands.

Standard shipping: 3–7 business days after processing. Expedited shipping: 2–3 business days after processing.

Delivery times are estimates and may vary due to factors beyond our control (weather, carrier delays, etc.).

Once your order has shipped, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Please double-check your shipping details before submitting your order. If an address error is made, contact us within 4 hours at ilcollection@nebaministry.org.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

If your package is lost or arrives damaged, please email ilcollection@nebaministry.org within 48 hours of “delivered” status. Include your order number and photos (if applicable), and our team will be happy to help resolve the issue.

Due to the nature of our body care products being handmade, personal-use items, all sales are final for sanitary and safety reasons. We do not accept returns, exchanges, or issue refunds once an order has been shipped.

However, your satisfaction matters deeply to us. If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of “delivered” status so we can make it right.

Email ilcollection@nebaministry.org with your order number and clear photos of the product(s) in question. Our team will review your request within 2–3 business days and respond with next steps.

If approved, we will send a replacement or store credit, depending on the situation.

Shipping fees are non-refundable.

IL Collection is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

All products are carefully packaged and inspected before shipping to ensure quality and freshness.